PCP claim document

Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

How We Use Cookies

National Claim Centre (a trading style of Chase Monro Claims) uses necessary cookies and similar technology to operate our website and forms. We only use nonessential analytics, advertising and attribution technology if you give affirmative consent.

Keep the website, forms, CSRF protection and PHP session working
Run Kount/Kaptcha fraud prevention and security checks
Remember your cookie choice
With consent only, measure website use, advertising performance and claim journey attribution

Types of Cookies We Use

Essential Cookies

These cookies and similar technologies are necessary for the website to function properly. They include the PHP session cookie, CSRF protection, form APIs, postcode lookup support, Kount/Kaptcha fraud prevention and the pcp_cookie_consent cookie that stores your cookie choice for approximately six months. Necessary technology remains active even if you reject nonessential cookies.

Analytics Cookies

With your consent, we use Microsoft Clarity to understand how visitors use our website and improve the journey. These cookies and scripts help us understand:

Which pages are most and least popular
How visitors move around the site
Where visitors come from
How long visitors stay on the site
Which devices and browsers are used

The information collected by these technologies may include online identifiers and journey information, and is only activated after you accept nonessential technology.

Examples:

_clck, _clsk and related Microsoft Clarity storage
Session storage keys used for consented click signal and journey measurement

Performance Cookies

With consent, performance and attribution technology may record page views, clicks on application links, form journey events and nonessential landing attribution so we can understand which campaigns are effective.

Third-Party Services

Vendors and tools

Necessary services include our hosting and form infrastructure, PHP session handling, CSRF protection, postcode/form APIs and Kount/Kaptcha fraud prevention. Nonessential services, activated only after acceptance, include Microsoft Clarity, Outbrain advertising pixels, Conversion Engine by Money Saving Advisors and our internal landing/click attribution capture.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can:

View what cookies are stored on your device
Delete existing cookies
Block cookies from being set
Set preferences for certain websites

You can use the cookie banner or persistent “Manage cookies” button to accept, reject or withdraw consent for all nonessential technology at any time. Rejecting or withdrawing does not disable necessary form, security, session, CSRF or Kount/Kaptcha technology.

Browser Settings

To manage cookies in your browser:

Chrome: Settings > Privacy and Security > Cookies and other site data Firefox: Settings > Privacy & Security > Cookies and Site Data Safari: Preferences > Privacy > Manage Website Data Edge: Settings > Cookies and site permissions > Cookies and site data

If you reject or withdraw consent, we stop nonessential tracking, clear our nonessential attribution cookie pcp_click_uuid and clear accessible analytics cookies/session storage where possible. If JavaScript is disabled, nonessential technology is not activated.

Data Protection

All cookie data collected is processed in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

We ensure that:

Personal data collected through cookies is processed lawfully and fairly
Data is only collected for specified, explicit, and legitimate purposes
Data is kept secure and protected against unauthorised access
Data is only retained for as long as necessary

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy and post the updated policy on our website.

We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Chase Monro Claims
5 Glenn Building South 10 A Moor Lane
Crosby, Liverpool
L23 2UN

Email: [email protected]

We do not treat continued use of the website as consent. Nonessential technology is only used after you choose “Accept nonessential”. Your choice is stored in pcp_cookie_consent for approximately six months on .nationalclaimcentre.co.uk for the apex and www domains, using Secure HTTPS and SameSite=Lax.

Last updated: 9 October 2026